Customer Feedback

What do you think?

Please complete the questions that apply to your visit.

We value your feedback on issues that we will be able to improve in the future.

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* Date and time of visit DD 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 MM 1 2 3 4 5 6 7 8 9 10 11 12 YYYY 2010 2009 2008 1 2 3 4 5 6 7 8 9 10 11 12 am pm

Customer Service

Please rate the service you received:

At the Ticket Office

In the Sir Michael Straker Café

In the Brasserie

In the Bars

In and around the Halls

In ExploreMusic

In the Music Education Centre

In other public areas

Please insert the name of any member/members of staff that provided particularly good service:

Environment

Is the cleanliness of The Sage Gateshead satisfactory in the following areas?

Sir Michael Straker Café

Brasserie

Bars

Halls

Public Areas

Music Education Centre

Explore Music

Car Park areas at the rear of the building

Toilets

Did you feel comfortable in the Hall/s?

If No, please state which area:

And briefly say why not:

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Value for Money

Concert Tickets

Concert Programmes

Workshop/Class Tickets

Bars

Sir Michael Straker Café

Brasserie

Variety

Bars

Sir Michael Straker Café

Brasserie

Quality

Bars

Sir Michael Straker Café

Brasserie

Your Visit

What was the main reason for visiting The Sage Gateshead today?

Reason: Select... To see the building To book a ticket To visit the Sir Michael Café To use the Bars To go on a tour To visit ExploreMusic (library on the east side of the building) To attend a concert (please specify) To attend a workshop/class (please specify) To attend a conference / meeting (please specify) To attend a prize giving or awards ceremony (please specify)

If applicable, please specify

Is this your first visit to The Sage Gateshead?

Yes
No

Would you visit again?

Please tick Yes or No to all that apply, or leave as "n/a" where not applicable:

To see the building

To book a ticket

To visit the Sir Michael Café

To use the Bars

To use the Brasserie

To go on a tour

To visit ExploreMusic

To attend a concert

To attend a workshop/class

To attend a conference/meeting

Are there any reasons in particular why you would not attend in relation to any of the above?

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For our data analysis purposes, please enter your home postcode here

* Postcode

How did you travel to The Sage Gateshead today?

Please tick all that apply:

Metro
Bus
Quaylink (yellow bus)
Car
Train
Taxi
Bike
On foot
Other (please specify)
Please specify

What was the total travel time for your journey here today?

(One-way)

If you travelled by car, did you use local car parking facilities?

Please select one:

Select... The Sage Gateshead car park (to the rear of the building) Mill Road car park (between The Sage Gateshead and BALTIC) Other car park

How did you obtain information about The Sage Gateshead?

Please tick all that apply:

I am on The Sage Gateshead's mailing list
I picked up a leaflet/brochure at:
The Sage Gateshead
A Tourist Information Centre
Other location
The Sage Gateshead's Website
ExploreMusic's Website
Other Website
TV
Radio
Newspaper
Word of Mouth
Other (please specify)
Please specify

Overall how would you rate your experience at The Sage Gateshead?

Poor
Average
Good
Excellent

Please use the space below for any other thoughts/comments.

All information received via this form will be read, logged and acted on as appropriate.

If you would like to make further comment, complaint or make a suggestion, please write to us at:

• Marketing & Development - Customer Feedback,
• The Sage Gateshead,
• St Mary's Square,
• Gateshead Quays,
• Gateshead,
• NE8 2JR

Or email us at: customerfeedback@thesagegateshead.org