Ticket Office Terms and Conditions

• The information on this site is correct at the time of going online. May we suggest that you call the relevant ticket office before leaving for an event, to avoid disappointment?
• We make a £1 handling fee per transaction for concert tickets booked online, over the telephone, or by post.
• We reserve the right to refuse any ticket holder admission to a performance, or event, or to our building and auditoria.
• Please ensure all mobile phones and pagers are turned off while inside the auditoria.
• Photography and recording of any kind is strictly prohibited during performances.
• The Sage Gateshead reserves the right to make adjustments and alter programmes, special offers and incentive rates at any time.
• Only holders of tickets purchased from The Sage Gateshead's Ticket Office, or our official ticket agencies, will be admitted.
• We are happy, where possible, to exchange tickets for another performance. This performance must be within three months of the date of exchange and the exchange must take place at least forty-eight hours prior to the start of a performance. There will be a £1 admin charge for this exchange service. We regret that no refunds can be given.
• Tickets returned for sold out performances will be resold whenever possible.